Customer Success Manager (H/F)
Paris, France | Remote | Full-time
We are looking for a proactive and commercially minded Customer Success Manager to take ownership of post-sales relationships with enterprise customers, ensuring successful onboarding, strong product adoption, customer satisfaction and long-term account growth.
You will work with enterprise clients in a SaaS environment, combining excellent relationship management skills, solid technological understanding and a commercial mindset.
Key Responsibilities
• Own and manage relationships with enterprise customers following contract signature
• Lead customer onboarding, activation and implementation
• Drive product adoption and ensure customers derive measurable value from the platform
• Act as primary point of contact for product, platform and service-related queries
• Build strong relationships with key stakeholders and decision-makers
• Establish and lead weekly, monthly and quarterly customer reviews
• Monitor platform usage, engagement and performance metrics
• Proactively identify risks to customer satisfaction or retention and develop action plans
• Identify opportunities for account expansion, upselling and increased platform usage
• Collaborate with Sales on renewals and commercial growth opportunities
• Coordinate with Product, Technology and Operations teams to resolve customer requirements and technical issues
• Convey customer feedback internally and contribute to product development priorities
• Develop and maintain onboarding materials, documentation and customer best practices
• Ensure a consistently high-quality customer experience throughout the client lifecycle
What We’re Looking For
• Previous experience as a Customer Success Manager, Technical Account Manager, Account Manager or in a similar client-facing role
• Background in a SaaS, technology or software environment; enterprise customer experience highly advantageous
• Strong understanding of customer onboarding, adoption, retention and account growth processes
• Commercially minded with an ability to spot upsell and expansion opportunities
• Comfortable collaborating with product and technical teams to address customer needs
• Excellent communication and stakeholder-management skills
• Highly organised, able to manage multiple customers and projects simultaneously
• Self-starter able to work independently in a remote setting
• Fluent in English; French skills a plus
• Experience in media technology, streaming, video, localisation, AI or content technology particularly relevant
Personal Profile
You take genuine ownership of your customers and are curious, proactive and resourceful. You enjoy solving problems rather than escalating them and thrive in a fast-moving environment with evolving priorities and significant individual responsibility. You learn quickly, pay strong attention to detail, follow through diligently and have a genuine interest in technology and the evolving media landscape.